- We assume that everyone chooses their own rhythm and moments to read Slack messages.
- If we want a certain team member to definitely read something - as soon as he or she reads Slack messages - we use an @-mention.
- We assume a standard response time of 4 hours. More urgent? 📞 Pick up the phone.
- If information is important for the future, we capture or summarise in GitLab in the right spatial context.
Fewer messages = fewer notifications
Don't send the first message "Hello", and then a second message with the actual message. Keep it to as few messages as possible.
Tip: set ENTER for breaks in your message, and CMD+ENTER for sending.
Write longer messages that scan easily.
Use emoji, lists, bold and italic in function of scannability.
Tip: you can also enable markup instead of the formatting toolbar
Use a thread
Respect your colleagues' "unread" counter by isolating discussions in threads.
Tip: use the “Also send to #channel” if it is relevant.
Short response? Emoji reaction!
Do not reply to a message with a message if you can also reply with an emoji.
👀 I'm looking at it
🙏 Thank you!
➕ I agree
👋 Hello or “I can help you”
✅ Ready or approved